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We guarantee to replace or refund faulty products covered by manufacturers warranty subject to inspection of goods and manufacturers approval.

We will replace or refund goods which don't fit or are unsuitable provided the goods are unused and in the original packaging within 28 days of original purchase.

We have made the online returns process as simple as possible for you...

1) Give us a call on 01792 467944 or e-mail us to say you're sending something back
2) Pop a note in with the item to say whether you'd like a refund or an exchange for a different product
3) Post it back to us at Urban Cyclery, 10-11 Caer St, Swansea, SA1 3PP and make sure you get a proof of postage

Deposits on Special Order Items are non-refundable.

Items ordered specially into store will be held in-store for 7 days from the time that customers are notified that they are available for pick-up (unless otherwise agreed) if not collected in that time they will added to shop stock and made available for general sale, deposits are non-refundable.