We have made the online returns process as simple as possible for you...
1) Give us a call on 01792 467944 or e-mail us to say you're sending something back
2) Pop a note in with the item to say whether you'd like a refund or an exchange for a different product
3) Post it back to us at Urban Cyclery, 10-11 Caer St, Swansea, SA1 3PP and make sure you get a proof of postage
Deposits on Special Order Items are non-refundable.
Items ordered specially into store will be held in-store for 7 days from the time that customers are notified that they are available for pick-up (unless otherwise agreed) if not collected in that time they will added to shop stock and made available for general sale, deposits are non-refundable.